Job Description:

Job Summary: Provides clerical support to the PFS Department with both regularly assigned tasks and other assignments as needed. Assignments include department mail processing, scanning and linking, documenting precertification letters, processing collection agency statements, and assembling financial assistance application packets. Service and Quality Standards: * Service Is Customer focused Anticipates customer needs Adheres to customer service standards Is Competent, caring and compassionate Treats coworkers and customers with dignity and respect Demonstrates competent, caring and compassionate behavior to customers and coworkers * People Is conversation conscious Assures confidentiality of patient and employee information Is positive in interactions with others Is courteous and respectful Promotes a harassment free environment Inspires the trust of others Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest. * Quality Is excellent in patient care and service Demonstrates multidisciplinary cooperation Assists in obtaining excellent satisfaction scores of feedback Is safety conscious Demonstrates safety consciousness and supports safety initatives Is involved with improvement efforts Supports performance improvement Seeks ways to improve systems and services Shows commitment to improvement efforts Meets mandatory educational requirements * Growth Is a loyal ambassador Demonstrates commitment to hospital mission and vision Is active and involved Supports hospital initiatives Champions innovation and supports change Is a positive role model Fosters team cooperation * Finance Is a good steward of hospital resources Develops/uses efficient work methods Is cost effective Conserves organizational resources Job Responsibilities, as assigned: * Processing collection agency statements. * Assembling financial assistance application packets. * PFS Department mail processing. * Scanning and linking. * Documenting precertification letters. * Other assignments as needed. Qualifications Education Requirements and Other Requirements: Education Level: High School diploma or equivalent. Certification/Licensure: Experience Requirements: Minimum 2 years office experience preferred. Hospital patient account office experience preferred. Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way. Physical Activity: NA 0-25% 26-75% 76-100% Lift/Carry X Push/Pull X Reach Overhead X Climb X Squat/Bend/Kneel X Sit X Stand X Walk/Move About X The most significant duties have been included in this description. Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.