Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a vital member of our agency, you will uphold our longstanding tradition of excellence in customer service, assisting clients with their insurance needs and fostering lasting relationships within our community. ResponsibilitiesServe as a trusted advisor to clients, providing knowledgeable guidance on insurance products and servicesHandle client inquiries promptly and courteously via phone, email, and in-person interactionsProcess policy changes, endorsements, and claims Collaborate with agents and underwriters to ensure seamless service delivery and client satisfactionMaintain accurate records of client interactions and transactions in our database systemParticipate in ongoing training and professional development opportunities to expand your knowledge and skillsQualificationsStrong interpersonal and communication skills, with a customer-centric approachAbility to multi-task, organize, and prioritize workDetail-oriented with a focus on accuracy and efficiencyProficiency in computer applications, including MS Office SuitePrior experience in customer service or insurance-related roles preferred but not requiredWillingness to obtain insurance licensing (if not already licensed), training and licensing paid for and facilitated by the company