Job Description:

WHAT YOU'LL DO Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay. RESPONSIBILITIES * Responsible for the efficient and courteous operation of the front desk. * Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges. * Answers and transfers call from the switchboard using proper telephone etiquette. * Answer guest questions about local restaurants and attractions. * Make courtesy calls and follow-up calls to all guests issues. * Send confirmation letters to owners/guests. * Coordinate with all other departments to ensure a smooth response to guests requests. * Process all incoming revenue from all departments daily. * Open and close the credit card machines and cashier audit reports. * Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments. * Order office supplies as needed. * Prepare night audit daily. * Enter maintenance and service requests in SPI promptly. * Make reservations courteously and efficiently. * Make room moves and stay over requests for guests as needed to ensure guest satisfaction. * Run reports and correct errors before guest check-in. * Perform any other inventory management changes as directed by the supervisor or manager. * Prepare check-in packets for the upcoming week. * Make rental calls to notify owners whether their villa rented or not. * Respond to online reviews. * Reconcile rentals for the previous month. * Check online travel agents for rental inbound. * Daily post office and banking run. * Block RCI points for unpaid accounts. * Manage RCI banking, membership changes, and cancellations. * All other duties as assigned by management BENEFITS, COMPENSATION, TRAINING QUALIFICATIONS * High School Diploma/GED * Experience from which comparable knowledge and abilities are acquired * Basic computer skills * Great attention to detail * Excellent Customer Service skills with the ability to work under pressure * Bilingual is a plus * Active listener with the ability to solve problems * Work with minimal supervision * Excellent verbal and written communication skills * Flexible schedule Ability to work evenings, holidays and weekends are a must