Job Description:

Calling all change-makers, advocates, innovators, and allies...The appointee will be responsible for providing thorough client and employee assessments. Independent problem-solving ability, a team-oriented attitude, excellent follow-up skills, and highly developed conversation skills combined with good interpersonal skills are required.*PC proficiency is required*We work in a very close team environment and do not do well with toxic or harmful traits.We offer competitive benefits, pay, and a great work environment.Hiring immediately!If you are a compassionate, caring person, who would like to be an amazing addition to a team, then look no further!Schedule: Full-time, day shiftResponsibilitiesAnswer incoming calls in a friendly professional and knowledgeable manner.Create and maintain client and Caregiver schedules with an emphasis on creating high-quality matches and developing extraordinary relationships.Monitor, mediate, and log all client and Caregiver activity utilizing the software system.Follow up with all client and Caregiver issues to ensure their problems are resolved.Enter and maintain accurate client and Caregiver records in the software crease client loyalty to Home Instead by utilizing the consultative sales process to meet our current client needs better.Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.Conduct Client Quality Assurance visits as needed.Maintain regular attendance at the office to execute job responsibilities.Demonstrate open and effective communication with the franchise owner, colleagues, caregivers, clients, and family members.Adhere to all company policies, procedures, and business ethics codes and ensure they are communicated and implemented within the team.QualificationsHigh School graduation or equivalent.Previous experience in home care/medical staffing required (2 years).Ability to work in a team environment required.Excellent written and verbal communication skills are required.Ability to multitask with effective interpersonal skills as well as sound judgment and good decision-making skills.Ability to manage escalated issues to customers' satisfaction and work unsupervised.Must be Bilingual (English and Spanish).PC literacy is required.Proficient in MS Office (Word, Excel, and PowerPoint).Please fill out this formsend us your resume the job title.Home Instead is a national franchise that provides a variety of services to seniors in their own homes. We have been providing exceptional in-home care in the Miami-Dade market for 21 years.