Client Experience Administrator

Status: Full-TimeRegular/Temporary: RegularHours: 40Shift: M-F 8:00am - 5:00pm MST (slight variations based on client needs)Location: Hybrid In Office and Remote Work (2 days In-Office per week)Training: 3 weeks (paid)Starting Pay Range: $40,000-$45,000About the CompanyRevenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.What makes REL different?Family owned business where you become part of the family- not just a numberOver 20 years of consistent and healthy growth with world class clientsYour voice is heard and appreciatedYou are a part of the success with your ideas and your effortsYou are appreciated and valuedAward winning workplace: 2022 Top 10 Best Places to Work in Collections - Earned #10 spot in the Country!Competitive pay and incentive programWe promote from within! Grow your career with Revenue EnterprisesWork from home opportunity with modified in-office work options available for those who like the "office" settingPosition SummaryThe Client Experience Administrator (CEA) works to support the CES and OPS teams on assigned clients by performing administrative updates, attending client meetings as needed, and working reports. The CEA collaborates with the Client Experience Specialist to ensure all internal and external client emails are responded to professionally and promptly, processing tasks to send to the client to help resolve outstanding accounts appropriately.The CEA is responsible for internal reports on accounts and distributes client emails to the REL team. The CEA assists in locating new addresses for patients, sending out new notices as appropriate, and updating account statuses due to bankruptcy or deceased notifications. The CEA is responsible for mailing reports and statements to clients, adhering to the REL outbound mail process and ensuring a double check for HIPAA compliance. Regular reports are sent to clients as outlined and assigned, and the CEA works on certain reports to ensure the REL system matches the client systems. The CEA will escalate any issues impacting accounts or clients directly to the Client Experience Manager.The CEA actively manages Client Access Web access for clients, including management of sign-on information and may be responsible for e-filing documents and working regular reports.The CEA communicates with both internal and external clients and must conduct him/herself in a manner that demonstrates professionalism, respect, service, and promotes the Revenue Enterprises culture.Abilities RequiredMust be able to sit for work 6-8 hours per day.2-day in-office per week requirement at the Denver/Aurora location.Able to lift 3-20 lbs.Typing skills of 45+ words per minute.Intermediate to Advanced Microsoft EXCEL skills.Ability to read and interpret information.Ability to communicate verbally and in writing with various individuals and clients.Ability to analyze data and report findings to Management and Clients.Other duties as assigned and determined appropriate for the position. #J-18808-Ljbffr

Created: 2024-12-11