Level 3 Helpdesk

Level 3 HelpdeskFullerton, CA 92835 - HybridWHAT ARE WE HIRING FOR?Alinco IT is at the forefront of revolutionizing IT solutions, dedicated to providing innovative and comprehensive business solutions to our clients. We pride ourselves on our deep industry knowledge, cutting-edge technology, and commitment to delivering exceptional service. As we continue to grow, we are seeking to expand our talented team with professionals who are passionate about driving success through the support of our existing clients. Alinco IT needs Level 3 Helpdesk Engineers who will take ownership and execution of escalated Helpdesk Tickets above and beyond Level 1 and 2 capabilitiesFunction of a Level 3 Helpdesk Engineer: you will be the final step in support resolution and escalation. A Professional Services and Managed Service entity with 5 years of experience in the field of tech support and resolution of tickets. You will be responsible for problem resolution and consultation to support one of our most important rules, in ensuring that our services are "always ready to do business." Under the supervision of the VP of technology and our HR, the Level 3 Helpdesk Engineer will maintain an engaged, productive workplace by demonstrating strong technical ownership, demonstrating initiative, and leading by exampleCERTIFICATION REQUIREMENT:A technical resource at this level must have the following certification with a thorough and practical understanding and ownership:MicrosoftMCSE: Core InfrastructureExam MS-100: Microsoft 365 Identity and ServicesExam MS-101: Microsoft 365 Mobility and SecurityExam MS-500: M365 Security AdministrationExam AZ-104: Microsoft Azure AdministratorExam AZ-500: Microsoft Azure Security TechnologiesVMWareVmware Certified Advanced ProfessionalNetwork virtualizationDesignDeployNetworkWHAT YOU SHOULD ALREADY KNOW:Excellent verbal and written communication skillsExcellent problem-solving skillsAble to effectively be accountableGood organizational skills to handle multiple prioritiesProficient knowledge of operating system architecture, implementation, and management methodsFundamental knowledge of finance and budgetingKnowledge of Microsoft Eco System, best practices, and principlesRoles and responsibilities of IT staffingComplete and maintain current industry certification as to the skill sets that you will be working withAcknowledge that this is an IT company, and that uptime and system stability is our top priorityWHAT ARE WE LOOKING TO ACCOMPLISH TOGETHER:Effectively support the customerFor you to lead you elevate your value within the organizationLearn our planning system to individualize Operations into:Professional ServicesCloud ServicesEstablish business processes to provide servicesFrom all our revenue modelsMaintain Managed Service CustomersInsure accuracy of deployment to meet our SLABe a contributor and champion of innovation and development of Alinco the company, its services and the IT industryWHAT YOU NEED TO ACHIEVE THE FIRST 90 DAYS:Learn the machineWhat is the machine?Where does revenue come from?What makes it work?What's our costing method?Proficient with AutotaskTicketingProjectsReportingEstablish the baseline on the formula for your successBe ready to take on tickets and resolve them effectivelyBe ready to assist in the deployment of projectsBe part of the helpdesk resolution after-hours rotationSalary: $34 per hour + KPI after successfully completing the first 90 days, negotiable depending on certifications and experiencesreq24-00573

Created: 2024-11-15