Customer Care Associate I

JOB TITLE: Customer Care Associate ILOCATION:Las Vegas, NevadaHOURLY RATE:16.00WORK SCHEDULE:OpenThe Company:Sunbitbuilds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (Role:The team at Sunbit is looking for a self-motivated and ambitiousCustomer Care Associate Ifor our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.Please Note: This position is in a Call Center, in office (non-remote) environmentRequirementsWhat You'll Be Doing:Answer inbound calls and assist new and existing customers with their account(s)Troubleshoot issues with our customer and provide appropriate options for resolutionEnsure that customers are treated with care and that calls are handled promptly, professionally and thoroughlyFollow scripts to handle a variety of situationsFollow up with customers and retail partners as neededManage escalated calls with courtesy and professionalismOther duties as assignedWhat You Bring to the Table:Minimum 6 months experience in aCall Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)Collections experience a plusStrong typing and computer skillsAbility to multitaskHigh level of attention to detailAbility to handle high call volumesPerks Included:Join aA Most Loved Workplaceand#306 on the 2022 Inc 5000 listMission driven + empowered + collaborative environmentState of the art customer care contact centerCompetitive pay and stock options12 days of PTO your first year with increases thereafter + Holiday PayHealth Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity LeaveNewly added HSA and Pet Insurance401K Plan with MatchingCasual DressOther fun team events and Spirit DaysOpen door policy / Open office floor planCultural Competencies for Success at Sunbit:Serve others before self -Service oriented mindsetOwn the impact -Take pride in effectively managing payroll on a daily basisConnect genuinely -Effectively connect with internal stakeholdersAct fast -Respond to internal team members in a timely mannerInclude always -Work closely with Accounting team and actively welcome peers within the organizationInnovate for good -Continuously help our internal team create efficient processesSunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. #J-18808-Ljbffr

Created: 2024-12-11