TalentBurst | (CSSNA) Service Writer MI | new hudson, mi

(CSSNA) Service WriterLocation: New Hudson, MIDuration: 12+Months contractSchedule Hours: Mon - Fri 9AM to 5PMJob Description: Must Haves: Worked in a customer service or Generator repair sales experience, looking for a career move Level of education required: High school diploma or equivalent Years of experience required: At least 2 yearsJob SummaryServes as primary customer contact to promote quality customer service and increase business within the branch location.Key ResponsibilitiesServes as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair workCreates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.Works with the Service Supervisor and/or Team Lead to schedule job assignmentsDevelops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customersMonitors key performance metrics for the workshop, including labor productivity and customer satisfactionTop 3 Skills you are looking for:1. tech appointment scheduling2. Dealership or similar field experience3. Computer experienceThe role will consist of writing complaints, moving trucks and RV's, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the candidate will be working with vendors and customers face to face and via phone/email.#TB_EN

Created: 2024-12-12