DoD SkillBridge - FTI IT Customer Service Representative (JP6334)

Job DescriptionDoD SkillBridge Internship:FTI IT Customer Service RepresentativeHost Company: Altimeter SolutionsSkillBridge Provider: Vets2PMLocation: Melbourne, FLRequirement: Must be active-duty U.S. military service member who qualifies for participation in the DoD SkillBridge Program. Must be willing to live/work in the location above. This is not a remote/telework opportunity.To apply:1. Go to and apply for interest in our program (this is required)2. Return to this posting and 'Apply'About Altimeter SolutionsAltimeter Solutions, LLC (Altimeter), is a technical consulting firm that specializes in providing it's clients the highest quality analytical/technical consultative services possible. Altimeter's mission is to provide clients with proven professional solutions/services that represent the uppermost levels of industry technical competencies and value.Altimeter Solutions holds a Top Secret facility clearance, and places contract and permanent technical resources with prime vendors for the DoD and other Federal government branches nationwide.Company Website: Description:We are looking for a Customer Service Representative (CSR) who will support a large nationwide customer.This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.The CSR will be responsible for handling Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program.The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.Clearly and effectively share information using oral and written communication skills.Excellent Customer Service skills.Accurate typing skills.Ability to follow standard procedures.Prioritize tasks according to urgency and importance.Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.Position requires strong attention to detail and adherence to policies and procedures.Ability to log detailed notes regarding communications between responsible parties regarding requests.Help train new team members as needed.Must Haves:High School Diploma or equivalent and a minimum of 6 years of prior relevant experience. Will consider experience in lieu of a degree. 5 years of customer service experience.Experience with Office Applications (Outlook, Excel).Nice to Haves:Associate Degree with a minimum of 2 years of prior related experience.Experience with Remedy Incident Management System (or equivalent) preferred but not required.Technical and/or Networking background preferred but not required.[NOTE: Because this is a SkillBridge Internship, it is understood that no single candidate will have equal expertise in all the areas of responsibility listed. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and/or new resources in the area(s) where they lack personal mastery.]Vets2PM Provides:Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.Other:Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.

Created: 2024-07-07