Store Manager

Overview: As a Store Manager, you will leverage your leadership skills to coach, train, and guide your team to excel in their roles and uphold our high-quality standards. Reporting to the General Manager, you will serve as their right hand and run daily operations in their absence. You will make a positive impact on overall store performance by setting the example for account management, marketing, and compliance all while providing an unmatched customer experience in our high-velocity and fast-paced environment. Responsibilities: Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition. Maximize customer success by offering ancillary products that fit their needs.Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance of staff.Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.Assist in running the store and day-to-day operations in the absence of the General Manager.Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. Qualifications: High School Diploma or equivalent requiredMinimum one year of supervisory, key holder, or relevant leadership experienceMinimum one year customer service, retail, and/or sales experienceHands on cash management experienceExcellent verbal and written communication skillsAbility to work phone, Point of Sale, Microsoft Office, and other systemsMust be at least 18 years of age (19 in Alabama)Background check required (subject to applicable law)Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.Preferred Qualifications and SkillsExperience in check cashing, document verification, money order processingBilingual English/Spanish is a plus and may be required for certain locations What We Offer:  Our Benefits Include*: A comprehensive new hire training program designed to help set you up for successAccess to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal developmentPaid on-the-job training & professional development programsEducational Reimbursement ProgramMultiple coverage levels for Medical, Dental, & VisionGroup Health & Wellness Program, plus special savings on retail items, travel, entertainment, and moreTraditional 401(k) and Roth 401(k) with Company matchOptions for Flexible Spending Accounts and Health Savings AccountsBasic and AD&D Life InsuranceOptional pet insuranceVoluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurancePaid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)Diverse Culture and Inclusive Environment*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.  About Us The Community Choice Financial ® Family of Brands ("CCF" or the "Company") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @, @ or @titlemax.biz. In-store positions are in-person only, remote options not available.  The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.

Created: 2025-01-12