Resident Services Coordinator - Lumen

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. JOB DESCRIPTION SUMMARY The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents. JOB DESCRIPTION Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. Develops and publishes property newsletter, which includes planned events, resident services, and advertisements. Handles resident issues, including neighbor disputes and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards. Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed. Assists the Senior Community Manager, Assistant Community Manager, and Leasing Team with administrative tasks including resident move in and move out coordination, service elevator reservations, updating resident renter's insurance information, inspecting apartments upon resident move in or move out and any other administrative task deemed necessary by the SCM or ACM. May be required to assist the Assistant Community Manager with charging residential accounts for rentable items such as storage, club room rentals, etc. Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary. Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games. Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. The hourly range for this position is $36.00 - $38.46. Additional Compensation: Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr

Created: 2024-12-11