Digital Print Coordinator/Print Operator

Preferred Qualification: * EXCELLENT Customer service is a must! * Able to function in a fast paced environment and under critical deadlines. * Able to handle demanding clients in a professional manner. * It's up to the Team Lead (or Coordinator) to meet the client's demands and do everything in their power to meet the requested deadline. * Applicant must have a strong copy background and be familiar with Fiery software as well as Copy equipment (Konica Minolta, Xerox, Ricoh, ETC...). * Must have experience running large copy jobs as well as binding (wire-o, GBC, spiral bind, 3 Ring binder) "The pay range for this position starts at $19.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered." Job Summary: Digital Print Coordinator's role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinate workflow activities ensuring customer satisfaction in all areas of responsibility to include, Job intake, operate print jobs, Recordkeeping, Shipping, Receiving. Applicant must be able to multitask and take in/understand complex work instructions. Ensure quality maintenance of all logs and reporting documentation; attention to detail. Participate in cross-training and perform other duties as needed. Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude Perform other tasks as necessary / assigned. The Digital Print Coordinator assign/ delegates work to copy operators and ensure the team is fully utilized, productive and meeting the print deadlines demands. Schedule: Sunday -Thursday 11:30PM-7:30AM Job Duties & Responsibilities Job Intake * Answer Incoming Calls * Monitor Email Traffic on varies areas of Intake * Respond to emails and answer inquiries * Strong Customer Service Skills * Strong verbal/written communication skills * Assess incoming print jobs and requested deadlines * Communicate effectively with clients regarding job requirements * Ability to negotiate deadlines and other job parameters as necessary * Organize and prioritize jobs in queue to optimize meeting client expectations * Ability to use Microsoft office suite * Assign print jobs fairly between print operators Print Operator * Operate print, copy and scanning equipment * Operate binding and other finishing equipment * Ability to operate various print equipment and high volume printers such as (Xerox, Konica Minolta, etc...) * Responsible for quickly and adequately producing detailed, high-quality printed materials/ styles in a time-sensitive atmosphere utilizing high-speed digital printers * Perform multiple finishing types: wire-o, velo, 3 hole drill, lamination, stuffing envelopes, folding, and cutting * Experience in using electronic/manual cutter * Setting up and operating a variety of fiery printing software * Ability to use Microsoft office suite * Troubleshoot machine problems Required Qualifications: * Previous experience in Mail/Document Preparation; * Document Scanning and/or Document Indexing * Ability to effectively work individually or in a team environment. * Ability to handle multiple projects simultaneously * Ability to adapt to changing fast-growing production environment * Ability to communicate both verbally and written with customers and company personnel * Strong organizational and administrative skills * Ability to meet employer's attendance policy * Work experience in email and Microsoft Windows environments is required * May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations * Must be able to sit, stand, and/or walk for long periods of time with or without accommodations * High School Diploma or equivalent (GED) required

Created: 2024-11-30