Service Agent, Patient Care Coordinator

The Service Agent provides excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process. They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations.The successful candidate must be available to work one of the following shifts:7:30am-4pm EST9:30am-6pm ESTAbout us:Talkiatry transforms psychiatry with accessible, human, and responsible care. We're a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.You WillAnswer incoming inquiries from patients, answer questions, and schedule appointmentsMake outbound phone calls to patients, pharmacies, and insurance companiesCreate and triage tickets in ZendeskEnsure that providers are scheduled for best use of timeSchedule appointments as needed in eClinicalWorksSupport clinicians via Microsoft Teams Chat to:Reach out to patients who are late to tele visitsSend referral information to patientsMonitor and complete tickets in Zendesk to:Inform patients of insurance benefitsRespond to patient inquiriesAdd copies of insurance cards/IDs to patient documentsTroubleshoot minor technological issues or escalate them to our helpdeskDesired CompetenciesStrong written and verbal communication skillsAbility to multitask while maintaining accuracyEnjoy working in team-based environmentYour QualificationsExperience providing phone, email and chat-based customer serviceExperience answering phones and multitasking in a fast-paced environmentExperience scheduling appointmentsMedical Reception experience and experience using an Electronic Health Record (EHR) is a plus, but not requiredMicrosoft Office (M365), plus if you have worked with Microsoft TeamsWhy Talkiatry?Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health careCollaborative environment: be part of building something from the ground up at a fast-paced startupFlexible location: work where you want to, either remotely across the U.S. or from our HQ in NYCExcellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expandsIt all comes back to care: we're a mental health company, and we put our team's well-being firstCompensation for this position is $18.00/hr, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual's qualifications, experience, skills and certifications.Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed.At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.2024 Fortune Best Workplace in Healthcare,Great Place to Work-certified 2022-2024 #J-18808-Ljbffr

Created: 2024-12-11