Field Service Engineer CA Mobility Customer Service

Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel. Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world. Position Overview: Siemens Mobility is seeking a Field Service Engineer in San Diego, CA. The Field Service Engineer will plan, organize, coordinate and manage all phases of the maintenance activities of our SIEMENS CHARGER locomotives. You will be responsible for scheduling maintenance activities with our customer, training the maintenance personnel, and advising on best maintenance techniques. Setting a safe work environment and proactively supporting our customer in a professional manner are essential to the job. The Field Service Engineer will interact with the operational, engineering, dispatching and financial departments for the safe, cost effective and efficient operations of the railroad. What your day-to-day will look like: * Maintain compliance to all applicable safety rules, laws, and regulations * Always ensure highest quality standards are met in accordance with Siemens * Foster a work environment that drives a safety first zero harm culture (ZHC) * Follow all maintenance instructions (wherever available) to adhere to and maintain compliance and high-quality standards * Develop a working relationship with the Customer as an employee and representative of Siemens Mobility * Verify that all defects, tasks, and maintenance activities have been reported and documented in (CMMS) for compliance, issue tracking, and closure * Interact with the leadership as needed on all site issues, systems, and related facility operations * Ensure the provision of high-quality technical advice to the maintenance workforce to enhance equipment reliability of a new locomotive fleet. * Ensure responsiveness and support to completion any troubleshooting and repairs to assigned service requests. Non-conformance issues are identified, and improvement recommendations are made. * Make good on the spot decisions and respond to locomotive failure issues by phone to assist customer in getting locomotive back in service whenever applicable * Assist the local staff in assigned troubleshooting and repair works * Acts as a mentor and provides on-the-job training to Technicians as required. * Provide feedback to team regarding performance, quality, and productivity issues. * Conduit to the field - conduct regular meetings with field personnel and managers to share company information, updates, etc. * Work with 3rd parties, such as Cummins, to ensure proper operation of vendor components installed on the locomotive. * Continually progress customers maintenance practices to support the Charger locomotive as intended by the manual. To thrive in this role, you have: * HSD/GED * Minimum of 5 years of working experience with a railroad or other technical agency. * Knowledge of Railroad Regulatory requirements. * Knowledge of fundamental concepts, practices, and procedures for supervised work group(s). * Excellent English language technical communication skills in speaking, reading and writing. * Possess proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products * Comprehensive knowledge of Maintenance Management Systems such as Maximo, JD Edwards, SAP, CORMAP, Salesforce * Knowledge of FRA regulations and guideline * Setting you apart from other would be an Associates degree or higher in an engineering discipline with 5+ years of experience managing field operations. A background or formal training in Quality tools e.g. six sigma would be helpful. The ability to apply Standardization of processes to maximize consistency of output and increase efficiency and an aptitude to understand technical information are a plus. Ideally you will have a background in rolling stock maintenance, commissioning or other rail related experience with an appreciation of mechanical and electrical engineering. Why you'll love working for Siemens! * Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1! * We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success. * We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment. * We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact. * Solve the world's most significant problems - Be part of exciting and innovative projects. * Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list! * Employee perks and discounts in addition to our 401k match and generous Paid Time Off. Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: The base salary range for this position in Oceanside, CA is $80,600-$108,800. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications. #LI-LS1 #LI-Onsite Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.

Created: 2024-12-28